EliAureon Creative Inc. (hereinafter referred to as “we,” “us,” or “our”) provides online marketing consulting, marketing strategy recommendations, and content strategy services. All services are delivered exclusively online; no physical goods are shipped or delivered.

This policy outlines our service process, delivery timelines, delivery methods, and the procedures for clients to receive their service deliverables.

1. Nature of Services

All services provided are digital and professional in nature, including:

Marketing Consulting: Providing online marketing consultation and guidance on business promotion directions based on client needs.

Marketing Recommendations: Offering brand marketing concepts, promotional strategies, and suggestions for marketing optimization.

Content Strategy Services: Providing content theme planning, structural guidance, and communication strategies.

All services are conducted via email, online communication, and the provision of digital files; no physical products are supplied.

2. Processing Time

We begin processing your service order once payment has been successfully completed and all necessary project requirements have been submitted.

Order Confirmation: An order confirmation will typically be sent via email within one (1) business day of successful payment.

Service Preparation: Preparation of the requested services generally begins within 1–2 business days following order confirmation.

Service Delivery: In most cases, services are delivered within 3–5 business days after successful payment and receipt of all required project information.

All timeframes are based on Pacific Time (PT) and exclude weekends and U.S. federal holidays.

Should a project be particularly complex or require additional information from the client, extra time may be needed; we will notify the client via email in advance.

3. Delivery Methods

All services are delivered through online channels; no physical delivery is involved.

We primarily utilize the following digital tools:

Email: Used for sending service confirmations, consultation responses, and final deliverables.

PDF Files: Marketing recommendations, strategy reports, and content planning documents are provided in PDF format.

DOCX Files: Editable marketing recommendations and content strategy documents are provided as needed.

Online Meeting Tools: Consultations and discussions may be conducted via platforms such as Zoom or Google Meet, subject to prior arrangement between both parties. Clients may receive service deliverables and related notifications via the email address provided during registration or when placing an order.

4. Service Delivery Confirmation

Digital delivery is considered complete once the service deliverables have been sent to the valid email address provided by the client, or provided through an online delivery channel agreed upon by both parties.

If you do not receive the delivery email, please first check your spam or junk mail folders.

If it is still not found, please contact us at the email address below; we will assist in verifying the delivery status and resending the relevant files.

5. Customer Responsibilities

To ensure that services are completed on time, the client is required to:

Provide an accurate and valid email address.

Provide the essential business information and requirements necessary to complete the service.

Respond promptly to requests for confirmation or additional information during the service process.

Ensure the ability to receive emails and download digital files.

Should delivery be delayed due to incomplete or inaccurate information provided by the client, or a failure to respond in a timely manner, we will communicate with the client via email.

6. Service Delays and Support

If a service cannot be delivered by the scheduled time due to technical issues, unforeseen circumstances, or other reasonable causes, we will notify the client via email and provide an updated estimated completion time.

If you have not received your service deliverables past the expected delivery date, please contact us to inquire about the status of your order and its delivery.

7. Contact Us

If you have any questions regarding the service process, delivery timelines, or how to access digital files, please reach out to us via the following channels:

Company Name: EliAureon Creative Inc.

Email:

General Inquiries: [email protected]

Service and Partnership Inquiries: [email protected]

We will make every effort to address your requests promptly and provide the necessary assistance.