Welcome to the FAQ page for EliAureon Creative Inc. We have compiled answers to common questions that clients may have when purchasing our marketing consulting, marketing recommendations, and content strategy services, with the goal of helping you better understand what we offer.

1. What services does EliAureon Creative Inc. provide?

We primarily offer online marketing and creative consulting services, including:

Marketing Consulting

Marketing Recommendations

Content Strategy Services

Our objective is to help clients clarify their marketing direction, optimize their corporate communication approach, and develop content strategies.

2. Are all services provided online?

Yes. All services offered by EliAureon Creative Inc. are provided digitally and exclusively online.

We deliver our services via email, PDF or DOCX files, and online meeting platforms such as Zoom or Google Meet. No physical goods are shipped or delivered.

3. How do I purchase services?

You can browse our services on our website, select the options that best suit your needs, and follow the prompts on the checkout page to complete your payment.

Once your payment is successfully processed, we will send an order confirmation to the email address you provided and begin the service delivery process.

4. Are the services one-time payments or subscriptions?

All of our services are based on a one-time payment model.

EliAureon Creative Inc. does not offer subscription services, automatic renewals, or recurring charges.

Each order is an independent transaction. Should you wish to use our services again, you will need to place a new order.

5. How long does it take to receive the services after payment?

Generally, the timeline is as follows:

Order Confirmation: Within 1 business day of successful payment.

Service Preparation: 1–2 business days following order confirmation.

Final Delivery: 3–5 business days after successful payment and receipt of all necessary project requirements.

These timeframes are based on Pacific Time (PT) and exclude weekends and U.S. federal holidays.

If your requirements are complex or if additional information is needed, we will notify you via email in advance.

6. How are the service deliverables provided?

All services are delivered through online channels.

Depending on the specific service, you may receive:

Consultation responses via email.

Marketing recommendations or strategy reports in PDF format. An editable content planning document in DOCX format.

Online meeting services via Zoom or Google Meet.

Deliverables will be sent to the valid email address provided at the time of your order, or shared via an online channel agreed upon by both parties.

7. Can I request a refund after purchasing a service?

Yes, provided that our refund conditions are met.

Customers may request a full refund within 30 minutes of a successful payment, provided that work on the service has not yet begun.

Once work on the service has commenced, refunds are generally not permitted.

In cases where a refund is legally required, we will process it in accordance with applicable law.

For detailed terms, please refer to the “Refund & Cancellation Policy” on our website.

8. How long does it take to receive a refund?

Once a refund request is approved, we will typically initiate the refund through the original payment method within 5 business days.

After the refund is initiated, it generally takes 5–10 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment service provider.

9. How can I contact customer service?

If you have any questions regarding our services, your order, or the delivery process, please contact us via email.

We typically respond to customer emails within 1–2 business days.

10. Is my personal information secure?

We take the security of our customers’ personal and payment information seriously.

We collect personal information only to the extent necessary to provide our services, process orders, and conduct related business operations.

All payment transactions are processed through third-party payment gateways that are PCI-DSS compliant. We do not store full credit card numbers or CVV security codes on our own servers.

We do not sell our customers’ personal information.

For further details, please refer to the “Privacy Policy” on our website.

11. Can I use the marketing recommendations I receive for commercial purposes?

Yes. Once payment for the service has been completed, you may—subject to the service agreement and intellectual property terms—use the marketing recommendations, content plans, and other deliverables created specifically for you in your own business and commercial operations.

However, ownership of our existing templates, proprietary methodologies, general frameworks, and internal materials is not transferred upon the purchase of a service.

12. What should I do if I do not receive the email containing the delivered service?

If you have not received your service deliverables within the expected timeframe, please first check your spam or junk mail folders.

Please provide your full name, order number, and the email address used for the order so that we may verify your order and its delivery status.

13. Do you offer physical products or shipping services?

No, we do not.

EliAureon Creative Inc. specializes in online marketing consulting, marketing advice, and content strategy services. All services are provided via email, digital files, or online meetings; we do not sell physical goods, nor do we provide shipping or logistics services.

Thank you for choosing EliAureon Creative Inc. We look forward to providing you with professional, clear, and valuable marketing consulting and content strategy services.