EliAureon Creative Inc. (hereinafter referred to as “we,” “us,” or “our”) respects and protects the personal privacy of customers who visit our website and use our services. This Privacy Policy outlines how we collect, use, store, protect, and process your personal information, as well as the rights you have regarding your personal information.

By visiting our website, submitting inquiries, or using our services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

To provide better services, process orders, and respond to customer inquiries, we may collect the following personal information:

Identity Information: Name.

Contact Information: Email address, phone number, and other contact details.

Shipping Information: Delivery address and information required for order fulfillment.

Transaction Information: Order number, purchase history, and transaction status.

Website Usage Information: Browser type, device information, and website access records, collected via cookies or similar technologies (where applicable).

We collect personal information only to the extent necessary to provide services, process transactions, fulfill our obligations, and improve your experience on our website.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Processing and fulfilling customer orders.

Arranging product delivery and providing order-related notifications.

Responding to customer inquiries and providing customer support.

Improving website functionality, service quality, and customer experience.

Preventing fraud, unauthorized transactions, and other security risks.

Complying with applicable laws, regulations, and regulatory requirements.

3. Payment Security and PCI-DSS Compliance

We place the utmost importance on the security of our customers’ payment information.

All payment transactions are processed through secure, third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

We do not store full credit card numbers or CVV security codes on our own servers.

Payment information is processed and protected by third-party payment service providers in accordance with their applicable security standards and requirements.

We will never ask customers to submit full credit card numbers or CVV security codes via standard email.

4. Third-Party Information Sharing

To fulfill orders and provide related services, we may share certain personal information with trusted third-party service providers to the extent necessary, including:

Logistics service providers: For product delivery and order tracking.

Payment service providers: For secure payment processing and transaction verification.

Technical service providers: For website operation, maintenance, and related technical support.

We share only the information necessary for the provision of the relevant services.

EliAureon Creative Inc. will never sell, rent, or otherwise trade your personal information to third parties.

Third-party service providers are required to handle personal information in accordance with applicable laws and their respective privacy and security obligations.

5. Data Retention

We retain personal information only for as long as is reasonably necessary to achieve the purposes for which it was collected.

The specific retention period is determined based on the following factors:

Actual requirements for order processing, customer service, and business operations.

Applicable legal, tax, and accounting record-keeping requirements.

Needs related to dispute resolution, fraud prevention, and the protection of legal rights and interests.

Requirements for fulfilling contracts and other legal obligations.

When personal information is no longer needed for the purposes for which it was retained, we will delete, destroy, or anonymize such information in accordance with applicable laws and established data security procedures.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to ensure the website functions properly, improve user experience, and gain insights into website usage.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

7. Data Security

We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to protect your information, please be aware that no method of transmission over the Internet or electronic storage is entirely secure.

8. Your Privacy Rights

Depending on the privacy laws applicable in your state, you may have the following rights:

Right of Access: The right to request information regarding the personal information we collect and process.

Right of Correction: The right to request the correction of inaccurate personal information. Right to Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.

Right to Know: You have the right to be informed about the collection, use, and sharing of your personal information.

Right to Opt-Out: You may choose to opt out of certain personal information processing activities, as permitted by applicable law.

To exercise any of the above rights, please contact us via the email address provided below. We will process your request within the timeframe stipulated by applicable law and may verify your identity to the extent permitted by law.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Should we discover that we have collected such information, we will take reasonable steps to address it in accordance with applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect developments in our business, adjustments to website functionality, or changes in applicable laws and regulations.

Any updates will be posted on this page, with the effective date of the changes indicated. We encourage you to review this page periodically to stay informed about our latest privacy practices.

11. Contact Us

If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please feel free to contact us.