REFUND POLICY
EliAureon Creative Inc. (hereinafter referred to as “we,” “us,” or “the Company”) is dedicated to providing clients with professional online marketing consulting, marketing recommendations, and content strategy services.
Given that our offerings are digital and knowledge-based services, we have established the following refund and cancellation policy to clarify client eligibility for refunds, the application process, and the timeline for processing such requests.
1. Nature of Services
All services provided by us are digital, online-based services, including:
Marketing Consulting
Marketing Recommendations
Content Strategy Services
All services are offered as one-time purchases; we do not provide subscriptions, automatic renewals, or recurring billing services.
2. Refund Eligibility
Clients may request to cancel an order and receive a full refund within 30 minutes of a successful purchase, provided that the following conditions are met:
The refund request is submitted within 30 minutes of the successful payment.
Processing of the relevant service has not yet begun.
The order has not yet entered the actual service execution phase.
The 30-minute refund window begins at the time the payment is successfully processed.
If service processing has commenced before the 30-minute window expires, the order is no longer eligible for a standard refund.
3. Non-Refundable Services (Post-Commencement)
Because our services involve research, professional analysis, content planning, and human labor, the following applies:
Once EliAureon Creative Inc. has begun processing a client’s order, the associated service fees are generally non-refundable.
The commencement of services includes, but is not limited to:
Beginning the review and analysis of business materials submitted by the client.
Initiating marketing research or strategic planning.
Starting the development of marketing recommendations or content strategies tailored to the client.
Beginning the preparation or delivery of customized digital service outputs.
Starting the fulfillment of any other bespoke services purchased by the client.
Even if the final deliverables have not yet been provided, the order is generally no longer eligible for a refund once the actual work has commenced.
This policy does not limit any statutory consumer rights granted under applicable law, nor does it exclude any refunds or other remedies required by law.
4. How to Request a Refund
Customers who meet the eligibility criteria for a refund must submit a request via email within 30 minutes of a successful payment.
Please include the following information in your email:
Customer Name
Order Number
Email Address Used at the Time of Purchase
Date and Time of Payment
Reason for the Refund Request
We will review refund requests based on the order’s payment timestamp and the current status of service processing.
Refund requests submitted after the specified timeframe will generally not be accepted, unless otherwise required by applicable law.
5. Refund Processing Time
Once a refund request is approved, we will initiate the refund through the original payment method, typically within 5 business days.
The time it takes for the funds to reach you depends on the payment method used, the payment service provider, and the processing speed of your issuing bank.
Generally:
Refund Review: Typically completed within 1–2 business days of receiving the request.
Refund Initiation: Processed within 5 business days of approval.
Funds Receipt: Once initiated, it typically takes 5–10 business days for the funds to arrive.
Please note that the actual time for funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
Refunds will be issued to the original payment account or via the original payment method whenever possible; however, we cannot guarantee the specific date on which the funds will be credited by third-party financial institutions.
6. Non-Refundable Situations
Except where otherwise required by applicable law, the following situations are generally not eligible for a refund:
More than 30 minutes have passed since the payment was successfully completed.
The provision or processing of the relevant services has already begun.
The creation of customized marketing plans or content strategies has already commenced.
The customer has changed their mind for personal reasons, and the specified refund period has expired.
The customer failed to provide necessary materials or respond in a timely manner, thereby impacting the progress of the services.
In cases involving duplicate charges, unauthorized transactions, or other scenarios where a refund is required by law, we will investigate and address the matter based on the specific circumstances and applicable legal requirements.
7. Service Issues and Customer Support
If a client believes that a service has not been provided as described on the purchase page, or if the service deliverables have not been received within the agreed-upon timeframe, please contact us via email promptly.
We will verify the order details, the status of service fulfillment, and any relevant issues, and will provide an appropriate resolution based on the specific circumstances and applicable laws.
8. Policy Changes
EliAureon Creative Inc. reserves the right to update this Refund and Cancellation Policy in accordance with business requirements and applicable laws and regulations.
Any policy updates will be posted on this website, with the corresponding effective date indicated.
Updated policies will not affect any rights that a client has already legally acquired prior to the update.
9. Contact Us
If you have any questions regarding refund eligibility, the refund application process, or the status of a refund request, please contact us via the following channels:
Company Name: EliAureon Creative Inc.
Inquiry Email:
Email for Other Business Inquiries:
We will carefully review every refund request and strive to provide a timely and transparent resolution process for our clients.